Project overview
The Airline BPO Project is focused on providing end-to-end airline booking and back-office operational support through a structured and process-driven service model. The project enables trained BPO agents to handle flight reservations, ticket issuance, modifications, cancellations, and related airline service operations on behalf of airline partners.
The system is designed to ensure accuracy, compliance, and operational efficiency while managing high-volume booking requests across multiple airline platforms. Standardized workflows, quality control processes, and secure data handling are core components of the project to maintain service reliability and airline policy adherence.
This BPO solution supports airlines by reducing operational workload, improving booking turnaround time, and maintaining consistent service standards through dedicated airline-trained support teams.
Involvement
- End-to-End Booking Operations
- Process-Driven BPO Support
- Scalable Agent-Based Model
The Brief
At Herxe, we offer end-to-end Airline BPO solutions that combine operational support, customer service, and digital system management — all tailored to the aviation sector. Our goal is to simplify airline workflows, improve passenger experience, and support core airline functions with precision and reliability.
- Passenger & Booking System Support
- Ground Operation Coordination
- Crew Management Assistance
- 24/7 multilingual customer handling
Our Approach
Our Business Process Outsourcing (BPO) operations help global businesses manage tasks efficiently while reducing costs. We offer multilingual customer support, backend services, and process automation — ensuring speed, quality, and scalability.
Crew & Ground Support Coordination
We help manage crew schedules, communication flows, and ground handling updates through dedicated teams and integrated tools.
Passenger Assistance & Helpdesk Services
Our multilingual support teams handle flight inquiries, ticketing, cancellations, and real-time passenger communications — ensuring smooth journeys from booking to arrival.
Back-Office Process Management
From flight data entry to reporting, our back-office teams ensure accuracy, compliance, and speed across critical airline systems.
💻 System Monitoring & Reporting
We support live tracking, data dashboards, and system sync services that keep airlines informed and responsive at every stage.
🎯 Customized Workflow Automation
Our digital solutions automate repetitive tasks, reduce delays, and support better coordination across departments.
The Results
We focus on delivering outcomes that matter. Our airline BPO solutions are designed not just to support, but to improve performance, reduce overhead, and boost customer satisfaction.