Our Commitment to Customer Service
At TheHerxe, we believe exceptional customer service is the foundation of trust and loyalty. From onboarding to ongoing support, we’re here for you every step of the way. Explore how we deliver excellence through personalized solutions and dedicated support.
24/7 Support
Our support team is available around the clock to resolve issues and assist you anytime.
Live Chat Assistance
Get instant help with our live chat feature, manned by real experts, not bots.
Onboarding & Training
Step-by-step guidance and training to help your team make the most of our services.
Client Feedback Loop
We value your feedback and use it to continuously improve our customer experience.
Frequently Asked Questions
How do I contact support?
You can contact our support via email, phone, or live chat — available 24/7.
Do you provide onboarding help?
Absolutely! We provide personalized onboarding sessions for all new clients.
Is there a dedicated account manager?
Yes, enterprise clients get a dedicated account manager for hands-on support.
How quickly do you respond to issues?
Most issues are addressed within 2–4 hours by our expert support team.