Empowering Business with Seamless Support, Exceptional Customer Experiences, and 24/7 Reliable Solutions.
Expand Your Team with Our Fractional Workforce Solutions
Herxe helps companies expand their teams with on-demand customer support workers, providing flexible and scalable solutions tailored to meet fluctuating demands. By tapping into our extensive network of highly skilled remote workers, businesses can quickly adapt to peak periods without compromising service quality.
Attracting Highly Skilled Talent
Matching Unique Client Needs
Herxe harnesses the power of a vast global network to connect you with exceptional talent, ensuring that your specific needs are met with precision and expertise. Every day, we meticulously review and assess hundreds of applicants, carefully selecting only the most qualified professionals who align seamlessly with your unique requirements.
Our rigorous selection process prioritizes experience, skill, and industry knowledge, enabling us to provide you with access to top-tier specialists who have spent years honing their craft in their respective fields. Whether you require highly skilled developers, creative visionaries, strategic thinkers, or operational experts, our extensive talent pool ensures that you have the right individuals to drive your business forward.
our capabilities
Expanding Your Global Reach
Herxe Interactions Located IN:
United States
Hongkong
Philippines
Singapore
The Future of Contact Center Operations
Flexible Staffing Solutions Built for Scale
Real-time Staffing View & Interval Level Measurement
Our system provides real-time performance monitoring, enabling our delivery team to make immediate adjustments as needed. Power BI offers both real-time and planned staffing views at daily and interval levels, providing us and you with up-to-date insights for scheduling optimization two weeks in advance.
Delivery Powered by Automation
Chatbot Agent Support
Our chatbots deliver a range of benefits for agent support, customer experience, and overall business efficiency:
Reduced Speed to Proficiency
New agents can become productive much faster with automation handling routine tasks and providing step-by-step guidance.
Enhanced Customer Experience
Automation ensures consistent, 24/7 support while freeing up agents to handle complex inquiries and build rapport with customers.
Improved Business Efficiency
Automation reduces costs associated with agent training, support infrastructure, and error correction.
Freed Up Management Time:
Automation handles repetitive administrative tasks, allowing managers to focus on strategic initiatives and coaching agents.
Increased Agent Satisfaction
Reduces agent workload and frustration, leading to higher morale and improved retention (lower attrition).