Build better customer relationships with remote contact center
In today’s digital-first world, businesses need flexible, scalable, and efficient solutions to connect with customers anytime, anywhere. A remote contact center enables your team to deliver seamless customer service without being tied to a physical office, ensuring higher productivity and enhanced customer experiences.
How Herxe’s Remote Contact Center Solution is Enabling Business Continuity and Smooth Operations?
Establish Control with Centralized Contact Center Operations
Gain full control over your contact center operations even when working remotely using a home-based call center solution.
Get a wholesome and unified view of remote agents irrespective of their work location or the telephony systems being used.
Scale your contact center operations to ensure business as usual without worrying about the infrastructural challenges.
Flexibility to Login from Anywhere
Provide your contact center agents the freedom to login from anywhere, anytime. The agents, as well as the supervisors, can log in to the system from any device – laptops or mobile phones; any browser; and any environment i.e. whether they are working from home or office. At the same time, managers and supervisors can monitor user status and allocate resources accordingly.
- Login from Laptop or Mobile
- Real-time User Management
- Remote working from any Environment
Work Mode Selection Capability
Let agents have the flexibility to select their work mode as Work from Office (WFO) or Work from Home (WFH). With this flexibility, supervisors can track and compare efficiency in different work modes based on the number of calls handled, call connectivity ratio, network failure (if any), and overall monitor agents’ performance in each mode. Sufficient data will enable decision-makers to measure the effectiveness of both of these work modes and build their strategies accordingly.
Set up Remote Contact Center with Herxe’s Enhanced Capabilities
Enterprise-grade Outbound Dialer
Advanced algorithms to deliver high call connects and improve conversion rate. Automate your outbound call center operations by adding an auto dialer in your call center software. Herxe offers Predictive Dialer, Preview Dialer, and Progressive Dialer that you can choose from, per your business requirements.
