Protect Your Service Operations
Vetted and authenticated global workforce Herxe Secure desktop with cloud-based technology Real-time monitoring and alerts 3rd party validated SOC2 Type 2, HIPAA, and PCI-DSS Level 1 A fully fortified defense is the key to 100% compliance. Is your customer service safe from all threats – hackers, healthcare risks, and even natural disasters? Keep data secure with comprehensive protection from end to end.
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How You Can Stay Secure
- Use strong, unique passwords and enable two-factor authentication (2FA).
- Be cautious of phishing emails and avoid clicking on unknown links.
- Regularly update your account credentials and security settings.
Herxe Secure Worker Identification
Herxe verifies that our workers are who they say they are during multiple stages along the sign-up process. The verification checks over 200 data points, cross-checks the worker’s application information against Threat Metrix and the Herxe fraudster database, verifies identification by matching their photo ID against a real-time selfie, and verifies IP address across multiple sources.
Once the remote brand ambassadors have been granted access to the Herxe platform, security measures are taken upon each login attempt including the use of Azure Active Directory Conditional Access and Multi-factor Authentication to ensure they are in the same location. Once logged in, remote brand ambassadors use a VDI & Secure Remote Worker Application that locks the local user account and only provides access to the Herxe virtual desktop – which is a customized desktop for each client depending on their needs.
Herxe Secure Cloud-Based Technology
Security is at the heart of all we do at Herxe. We prioritize data encryption and agent authentication, as well as considering vulnerabilities and risk mitigation to ensure a complete security solution.
Herxe protects you and your customer’s data with cutting-edge cloud-based security. Our work-at-home agents are less prone to breaches, while advanced tech eliminates risks throughout the process.
Herxe understands the importance of tailored solutions and offers expertise to find the best mix of tools for you and your customers. Herxe can create secure, efficient platforms that will deliver optimal customer satisfaction.
Real-time Monitoring and Alerts
Herxe provides a comprehensive suite of real-time monitoring and alerting services to protect customer data from cyber threats. Our system continuously monitors for suspicious activity and sends alerts when malicious behavior is detected, so that businesses can quickly respond and mitigate any potential risks. We create a custom incident response plan unique to every customer.
